Rising complaints
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Northstar Notes
Week of 12–18 Oct
App Store + Google PlayAll countries
Reviews1,284+6% vs last 4 weeks
Average rating4.1−0.2 vs last 4 weeks
Reviews with complaints31%+5 pts vs last 4 weeks
Rising complaint
Unexpected charges after trial
62 reviews this week · usually about 24
“Charged the day my trial ended. No reminder, no email, nothing.”Google Play · United States · 1 star
Login problems
Reviews per week · after update 5.2
24 Aug7 Sep21 Sep5 Oct18 Oct
Sync problems
Share of each app’s reviews
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Revenue at risk
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What to build next
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Complaints by topic
Reviews this week
Northstar NotesPagewiseInklingQuillo
Unexpected charges6218259
Login problems4812306
Sync problems3784111
Too many ads1422931
Search115164
PDF export93127
Reviews
Northstar NotesGermanyGermanSync problems
Seit dem letzten Update werden meine Notizen nicht mehr synchronisiert. Auf dem iPad fehlt die Hälfte.
Sync problemsSync zwischen Handy und Laptop dauert ewig. Sonst eine tolle App.
Sync problemsReviews stay in the language they were written in.
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Share of reviews mentioning each topic
Sync problems Complaint
Unexpected charges Complaint
Easy to use Praise
Where reviewers say they are moving
Northstar Notes → Pagewise23
Inkling → Northstar Notes15
Northstar Notes → Quillo6
I’ve used this app for years, but since the last update it logs me out every single day. Really frustrating.
Login problemsGreat for class notes. Would be perfect if I could open my notebooks on the plane without internet.
Request: Offline modeSearch finally works the way it should. Found an old meeting note in seconds.
Praise: SearchBring the customer’s voice into the conversation.
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ARIWeekly review report
Northstar Notes · 12–18 Oct
What changed this week
↑ Unexpected charges after trial
62 reviews, up from about 24 a week
“No reminder before the first charge.”
↑ Login problems after update 5.2
Mostly iOS, mostly in the UK and Germany
“Logs me out every single day.”
Competitors
Pagewise is praised for sync; 23 reviewers say they moved there.
Most requested
Offline mode, handwriting on Android, shared notebooks.
Coverage
Stores
App StoreGoogle Play
Countries
United StatesGermanyTürkiyeBrazilJapan+ any other
Review languages
EnglishGermanTurkishPortugueseJapanese+ more
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